At link02, we take your privacy seriously. This Privacy Policy sets out in plain legal terms exactly what personal data we collect from Pakistani players, why we collect it, how we store and protect it, who we share it with, and what rights you have over your own information. This policy applies to all users of the link02 platform, regardless of which city in Pakistan you are playing from.
Six core principles that guide how link02 handles every piece of personal data we hold on your behalf
All data transmitted between your device and link02's servers is protected by 256-bit SSL encryption. Your CNIC documents, payment information, and login credentials are never transmitted or stored in plain text under any circumstances.
link02 does not sell, rent, or trade your personal information to third-party marketing companies. Your data is used exclusively for the purposes described in this Privacy Policy — nothing else, and with no undisclosed commercial arrangements.
link02 provides you with genuine rights over your personal data — including the right to access, correct, export, and delete your information. These rights are exercisable at any time by contacting our support team directly through live chat.
We only collect personal data that is strictly necessary for operating a safe and compliant platform. If a piece of information is not required for account management, KYC, payment processing, or responsible gaming obligations, we do not collect it.
Your data is not held indefinitely. link02 maintains defined retention periods for each category of personal data, after which information is securely deleted or anonymised. Retention periods are determined by regulatory obligations and legitimate business needs.
In the unlikely event of a data breach affecting your personal information, link02 commits to notifying affected players promptly and transparently, describing what data was involved, what steps have been taken, and what you should do to protect yourself.
For the purposes of this Privacy Policy, "link02", "we", "us", and "our" refers to the operator of the link02 online casino and sports betting platform, accessible at link02.bio. link02 is the data controller in respect of all personal data collected from players through the platform.
link02 serves players across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Quetta, and Peshawar. By registering an account and using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Questions relating to this Privacy Policy or the handling of your personal data may be directed to our support team at any time via the 24/7 live chat function on the link02 platform, or via email at [email protected].
link02 collects the following categories of personal data from players. We collect only what is necessary for the purposes described in Section 4 of this policy.
link02 collects your personal data through the following channels:
link02 uses your personal data for the following purposes. Each purpose is matched with its legal basis in Section 5.
| Purpose | Data Used |
|---|---|
| Creating and managing your link02 account | Identity, contact, registration data |
| Age and identity verification (KYC) | CNIC, date of birth, selfie, address |
| Processing deposits and withdrawals in PKR | Financial data, payment method details |
| Fraud prevention and anti-money laundering compliance | Identity, financial, technical data |
| Detecting and preventing duplicate accounts | IP address, device data, identity data |
| Providing customer support and resolving disputes | Communications, account, transaction data |
| Responsible gaming monitoring and interventions | Usage, game history, session data |
| Sending account security alerts and service notifications | Contact data, technical data |
| Improving platform features and user experience | Anonymised or aggregated usage data |
| Complying with regulatory and legal obligations | All categories as required by law |
link02 does not use your personal data for automated individual decision-making that produces legal or similarly significant effects, except where strictly required for fraud detection. In such cases, you have the right to request human review of the decision.
link02 processes your personal data on the following legal grounds, depending on the specific purpose of processing:
link02 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent strictly necessary for each purpose:
link02 works with a limited set of carefully selected third-party service providers who process data on our behalf. These include identity verification providers, payment processors (JazzCash, EasyPaisa, and banking partners), cloud hosting providers, and fraud-detection technology vendors. All such providers are contractually required to process your data only on link02's instructions and to maintain appropriate security standards.
link02 is required by applicable law to share certain data with regulatory authorities and law enforcement agencies. This includes reporting of suspicious transactions under AML regulations, responding to lawful court orders, and cooperating with investigations involving financial crime or fraud. We cannot notify you in advance of such disclosures where prohibited by law from doing so.
In the event of a merger, acquisition, or sale of link02's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via email or on-platform notification before your data is transferred and becomes subject to a different privacy policy.
We will share your data with any other third party only where you have given your explicit prior consent to that specific sharing, which you may withdraw at any time by contacting our support team.
link02 uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device when you visit the site. We use the following categories of cookies:
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect the functionality of the link02 platform. Disabling analytics cookies will not impair your ability to play or manage your account.
link02 retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration & identity data | 5 years after account closure | AML and regulatory compliance |
| Transaction & financial records | 7 years after transaction date | Financial regulation requirements |
| KYC documents (CNIC, selfie) | 5 years after account closure | Age verification audit trail |
| Support & complaint records | 3 years after resolution | Dispute resolution reference |
| Game & betting history | 3 years after account closure | Regulatory audit requirements |
| Technical & usage logs | 13 months from collection | Security and fraud detection |
| Marketing consent records | Until consent is withdrawn | Proof of lawful basis for contact |
After the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual. Anonymised aggregate data may be retained for statistical purposes indefinitely.
link02 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Key security measures include:
While link02 takes all reasonable precautions to protect your data, no internet transmission is completely secure. You are responsible for maintaining the security of your own account credentials as described in the link02 Terms and Conditions.
As a link02 player, you have the following rights in relation to your personal data. These rights may be exercised at any time by contacting our support team via live chat or email:
To exercise any of the above rights, contact us via live chat on the link02 platform or email [email protected] with the subject line "Data Rights Request". We will verify your identity before processing any request and will respond within 30 days.
link02 is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 21. Our registration process includes mandatory age verification, and any account found to belong to a person under 21 will be closed immediately.
If you are a parent or guardian and believe that a person under 21 has registered on link02 using false age information, please contact us immediately via live chat or at [email protected]. We will investigate and close the account promptly, returning any deposited funds to the payment method used after deducting any bonuses claimed.
The link02 platform may contain references to third-party services, such as payment processors and game providers. These third parties operate under their own privacy policies, which are independent of this document. link02 is not responsible for the privacy practices of third-party service providers, though we do conduct due diligence before engaging any third-party processor handling player data.
Game software on the link02 platform is provided by licensed third-party game studios. These studios may collect anonymised gameplay telemetry for the purpose of game performance monitoring and RNG auditing. No personally identifiable information is shared with game studios beyond what is technically necessary for game session management.
link02 operates with infrastructure that may involve the processing or storage of data in jurisdictions outside Pakistan. Where such international transfers occur, link02 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that provided by this Privacy Policy. Safeguards include:
You may request information about the specific safeguards applied to international transfers of your personal data by contacting us at [email protected].
link02 reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they affect how we collect, use, or share your personal data in ways that are significantly different from what is described here — we will notify you via email and with a prominent on-platform notice at least 14 days before the changes take effect.
The effective date at the top of this policy will be updated whenever a revision is made. We encourage you to review this policy periodically. Your continued use of the link02 platform after the effective date of a revised policy constitutes your acceptance of the updated terms.
If you do not accept any material change to this Privacy Policy, you should cease using the platform and contact us to request account closure. We will process any pending verified withdrawal of your real money balance before closing the account.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by link02, please contact us through any of the following channels:
link02 aims to respond to all privacy-related enquiries within two business days. Formal data rights requests (access, erasure, portability, etc.) will be responded to within 30 days of identity verification, as required by applicable data protection principles.
link02 is built on a foundation of transparency and player trust. Explore our cricket betting markets, live casino tables, and top slot titles — all secured by the privacy practices described above.
Must be 21+. Gambling involves financial risk. Please play responsibly and within your means.