Help Centre

link02 Frequently
Asked Questions

Welcome to the link02 FAQ page — your go-to resource for clear, honest answers about everything on our platform. Whether you are a new player in Karachi trying to figure out how JazzCash deposits work, or a seasoned punter in Lahore with questions about PSL betting markets and bonus wagering requirements, you will find detailed answers right here. We have organised 25 of the most commonly asked questions into five categories for easy navigation.

25 Questions Answered
5 Topic Categories
24/7 Live Support
PKR Local Currency
Got Questions?

What This FAQ Covers

Five topic areas covering everything a Pakistani link02 player needs to know.

Account & Registration

How to sign up, KYC verification steps, password recovery, duplicate account rules, and how to close your link02 account if needed.

Deposits & Withdrawals

JazzCash and EasyPaisa deposit guides, minimum amounts in PKR, withdrawal processing times, fees, and payment method change rules.

Games & Gameplay

Slot game catalogue, PSL cricket betting markets, RTP explained, fair play certification, and mobile gaming on link02.

Bonuses & Promotions

Welcome bonus details, how wagering requirements work in PKR, bonus expiry rules, and the link02 loyalty rewards programme.

Safety & Responsible Gaming

International licensing, 21+ age enforcement, self-exclusion options, deposit and loss limits, and support resources for Pakistani players.

Still Need Help?

Our 24/7 live chat support team is on hand for anything not covered here. Average response time under 3 minutes. Reach us anytime, including PSL match days.

Jump to a Category

Account & Registration 6 questions covering sign-up, KYC, login, and account management

Registering on link02 is straightforward. Visit the site, click the registration button, and fill in your full name, mobile number, date of birth, and a secure password. You will receive a one-time SMS verification code on your Pakistani mobile number to confirm your account. The entire process takes under three minutes. You must be 21 years or older to register.

link02 requires a valid Pakistani CNIC (Computerised National Identity Card) for age and identity verification. You will need to upload a clear photo of both sides of your CNIC. In some cases, a selfie holding your CNIC may also be requested. KYC verification is mandatory before your first withdrawal and is processed within 24 to 48 hours on business days.

The minimum age to register and play on link02 is strictly 21 years. This applies to all games including cricket betting, slot games, and live casino tables. Age is verified using your CNIC during the KYC process. Any account found to belong to a player under 21 will be closed immediately and all funds returned to the original payment method.

Click the "Forgot Password" link on the link02 login page. Enter your registered mobile number and you will receive an SMS with a password reset code. Enter that code on the verification page, then set a new password. If you no longer have access to your registered number, contact the link02 support team via live chat for identity-verified account recovery.

No. link02 strictly enforces a one-account-per-player policy. Creating multiple accounts using different phone numbers or identity documents is a violation of the Terms and Conditions and will result in permanent bans on all associated accounts. If you have accidentally created a duplicate account, contact support immediately to consolidate your details before any enforcement action is taken.

To close your link02 account, contact the 24/7 live chat support team and submit a formal closure request. Before closure, any remaining balance will be withdrawn to your verified payment method. Account closure is processed within 72 hours. If you are closing your account due to gambling concerns, link02 recommends using the self-exclusion tool instead, which offers the same protection with more flexible options.

Deposits & Withdrawals 6 questions covering JazzCash, EasyPaisa, bank transfers, limits, and fees

Log in to link02 and navigate to the Deposit section in your account dashboard. Select JazzCash as your payment method, enter the amount you wish to deposit in PKR, and follow the on-screen instructions to complete the transaction via your JazzCash mobile wallet or app. JazzCash deposits on link02 are credited almost instantly — typically within 60 seconds of payment confirmation.

The minimum deposit on link02 is Rs 500 for JazzCash and EasyPaisa transactions. For bank transfers via HBL, UBL, or Meezan Bank, the minimum deposit is Rs 1,000. There is no maximum deposit limit for standard accounts, though very large deposits may trigger additional verification checks under link02's anti-money-laundering compliance procedures.

EasyPaisa withdrawals from link02 are typically processed within 1 to 4 hours once your account is fully KYC-verified. During peak periods such as PSL match days or major cricket tournaments, processing may take up to 12 hours. Withdrawals submitted after 10 PM PKT may be queued for processing the following morning. link02 does not charge any withdrawal fees for EasyPaisa transactions.

link02 does not charge platform-side fees on standard deposits or withdrawals made via JazzCash, EasyPaisa, or Raast. However, your bank or mobile wallet provider may apply their own transaction charges — particularly for inter-bank transfers through HBL, UBL, or Meezan Bank. We recommend checking your wallet or bank's fee schedule before initiating large transactions.

As a general rule, link02 follows a return-to-source withdrawal policy for security reasons. This means your first withdrawal must go back to the same JazzCash wallet, EasyPaisa account, or bank account you used to deposit. If you need to change your withdrawal method — for example, because your JazzCash account has changed — you will need to submit a formal payment method update request through live chat with supporting documentation.

The minimum withdrawal amount on link02 is Rs 1,000. This applies across all payment methods including JazzCash, EasyPaisa, Raast, and bank transfers. Withdrawal requests below this threshold will not be processed. If your balance is below Rs 1,000, you can continue playing to build it up, or contact support if you believe there is a discrepancy in your account.

Games & Gameplay 5 questions covering slots, cricket betting, RTP, fair play, and mobile

link02 offers a wide range of slot games including classic 3-reel slots, modern 5-reel video slots, and feature-rich titles with free spins, multipliers, and bonus rounds. Popular categories include high-volatility jackpot slots and medium-volatility everyday titles. The link02 slots library is regularly updated with new releases. Visit the Slot section on our site to browse the full catalogue.

Yes. link02 offers full coverage of Pakistan Super League (PSL) matches including pre-match and in-play betting markets. Available PSL markets include match winner, top run scorer, highest opening partnership, total sixes, and more. During PSL season, link02 regularly runs enhanced odds promotions and deposit bonus offers tied to specific matches. Visit the Cricket section to see all available markets.

RTP stands for Return to Player — it is a percentage that indicates how much of all wagered money a slot game pays back to players over a very large number of spins. For example, a slot with 96% RTP theoretically returns Rs 96 for every Rs 100 wagered over millions of spins. On link02, each slot game's RTP is set by the game provider and displayed in the game information panel. RTP is a long-term statistical average, not a guarantee for individual sessions.

Yes. link02 is fully optimised for mobile play on both Android and iOS devices. The mobile site loads quickly on standard Pakistani 4G connections and supports touch-friendly gameplay for slots, live casino, and cricket betting. No app download is required — simply open your mobile browser, visit link02, and log in. The full account management, deposit, and withdrawal features are available on mobile.

All games on link02 use certified Random Number Generator (RNG) technology, which ensures that every spin, card deal, and game outcome is genuinely random and independent of previous results. Game providers on the link02 platform are required to hold third-party RNG certification from recognised testing laboratories. Live casino games are streamed from real studios with physical equipment, providing an additional layer of transparent gameplay.

Bonuses & Promotions 4 questions covering welcome offers, wagering requirements, expiry, and loyalty

link02 offers a first-deposit welcome bonus to all newly registered and verified Pakistani players. The bonus credits a percentage match on your initial deposit, giving you extra funds to explore cricket betting and slot games. Bonus details including the match percentage, maximum bonus amount in PKR, and eligible games are displayed on the Promotions page at the time of your first deposit. Terms and wagering requirements apply.

Wagering requirements specify how many times you must bet your bonus amount before it can be converted to withdrawable cash. For example, if link02 credits a Rs 2,000 bonus with a 20x wagering requirement, you need to place a total of Rs 40,000 in qualifying bets before that bonus balance becomes real money. Different games contribute different percentages toward wagering — slot games typically contribute 100%, while live casino games may contribute less. Always read the full bonus terms before claiming.

Yes. All bonuses on link02 carry an expiry period, which is stated clearly in the individual bonus terms. Typically, welcome bonuses and deposit match offers must have their wagering requirements fulfilled within 30 days of the bonus being credited. If the wagering requirement is not met within the expiry window, the bonus and any winnings generated from it are forfeited. Bonus expiry dates are visible in your account's bonus wallet section.

link02 runs an ongoing loyalty programme where regular players accumulate points based on their betting activity across slots, cricket, and live casino games. Points can be redeemed for bonus credit, free spins, or PKR cashback depending on your tier level. Higher-tier players also receive personalised account management, faster withdrawal processing, and access to exclusive promotions. Full loyalty programme details are available in your account dashboard.

Safety & Responsible Gaming 4 questions covering licensing, 21+ rules, self-exclusion, and support

Important: link02 is committed to responsible gambling. Must be 21 or older to register and play. If gambling is affecting your life, please use the tools below or contact our support team immediately.

link02 operates under an international gaming licence issued by a recognised offshore regulatory authority. The platform's licence details are available in the footer of the link02 website. As with many online gaming platforms used by Pakistani players, link02 is licensed and regulated internationally. Players are responsible for understanding the laws applicable to online gaming in their specific jurisdiction before registering and playing.

link02 makes self-exclusion simple and stigma-free. Log in to your account, go to Account Settings, and select the Responsible Gaming tab to activate self-exclusion for periods ranging from 6 months to permanent closure. Alternatively, contact the 24/7 live chat team and request self-exclusion verbally — our agents process these requests within 24 hours. During self-exclusion, all marketing communications are stopped and your account is fully locked.

Yes. link02 provides daily, weekly, and monthly deposit limits as well as daily and weekly loss limits, all configurable in PKR from your account settings under the Responsible Gaming tab. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 48-hour cooling-off period to prevent impulsive decisions. These tools are completely free and available to all registered link02 players at any time.

link02 offers 24/7 customer support via live chat directly on the platform — this is the fastest way to get help at any hour. For non-urgent queries, you can also reach the team by email at [email protected]. Our support agents are trained to assist with account issues, payment queries, bonus questions, and responsible gaming concerns. Average live chat response time is under 3 minutes during normal operating hours.

Still Have a Question?

If you could not find the answer you were looking for in the sections above, our 24/7 support team is ready to help — whether you are in Karachi, Lahore, Islamabad, or Faisalabad. Reach us via live chat directly on the link02 platform for the fastest response, or drop us an email and we will get back to you within a few hours.
Email: [email protected]

Open Live Chat
Responsible Gaming Resources

Need help with problem gambling? Visit the link02 Responsible Gaming page for self-assessment tools, limit-setting guides, and information on recognised international support organisations available to Pakistani players.

Responsible Gaming

Ready to Play on link02?

Now that your questions are answered, join thousands of Pakistani players already enjoying cricket betting, PSL markets, and premium slot games on link02. Fast JazzCash deposits, instant EasyPaisa withdrawals, and a full suite of responsible gaming tools await.

Explore link02 Casino Cricket Betting Browse Slots

Must be 21 or older to register and play. Gambling involves financial risk. Please play responsibly.